Salla Seppä, Chief Customer Experience Officer at the Nordic Business Forum, shares with Stefano and David some of the secrets behind the legendary standard of customer experience at NBF; from focusing on the strategy right down to sewing buttons onto the guests’ coats. Have a listen to the story of how Salla came to work at NBF and find out
- How to think big, dream big and never settle for the ordinary
- Be intentional about who you work with
- Put customer experience at the core of the strategy
- And loads of insights into collaboration, leadership and the power of story-telling.
Thanks Salla for sharing! Please contact us if you would like to be a guest, have a suggestion for a guest or give feedback to the team at email@example.com
Music: Spark Of Inspiration by Shane Ivers