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Season 2
Ep. 35 - Salla Seppä - Secrets of Customer Experience at Nordic Business Forum

Salla Seppä, Chief Customer Experience Officer at the Nordic Business Forum, shares with Stefano and David some of the secrets behind the legendary standard of customer experience at NBF; from focusing on the strategy right down to sewing buttons onto the guests’ coats.  Have a listen to the story of how Salla came to work at NBF and find out

  • How to think big, dream big and never settle for the ordinary
  • Be intentional about who you work with
  • Put customer experience at the core of the strategy
  • And loads of insights into collaboration, leadership and the power of story-telling.

Thanks Salla for sharing! Please contact us if you would like to be a guest, have a suggestion for a guest or give feedback to the team at

Music: Spark Of Inspiration by Shane Ivers