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Ep. 35 – Salla Seppä – Secrets of Customer Experience at Nordic Business Forum
Season 2

 
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Salla Seppä, Chief Customer Experience Officer at the Nordic Business Forum, shares with Stefano and David some of the secrets behind the legendary standard of customer experience at NBF; from focusing on the strategy right down to sewing buttons onto the guests’ coats.  Have a listen to the story of how Salla came to work at NBF and find out

  • How to think big, dream big and never settle for the ordinary
  • Be intentional about who you work with
  • Put customer experience at the core of the strategy
  • And loads of insights into collaboration, leadership and the power of story-telling.

Thanks Salla for sharing! Please contact us if you would like to be a guest, have a suggestion for a guest or give feedback to the team at info@nordicleadershipnetwork.com

Music: Spark Of Inspiration by Shane Ivers